Free delivery on all orders this week!

Kozi Bath

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Customer Service

Shipping & Delivery

  • Whether your items are large or small, we aim to deliver within 2 business days for most areas of the UK and most of our deliveries are made by Tuffnells Parcels Express
  • After you have placed your order, we will telephone you to arrange a convenient delivery time. If your order is placed outside of working hours, we will call on the next working day.
  • We offer free delivery to some areas when you spend £399 or over.
  • If you live outside the catchment area of our vans, unfortunately you are not eligible for our free delivery offer.

Size of Largest Item

Price

Small

£2.95

Medium 1

£8.50

Medium 2

£14.00

Large

from £25.00

Extra Large

from £35.00

Returns & Exchanges

You’re allowed to change your mind! We’ll give you up to 30 days to return your product if you’re not happy with it for any reason. All you need to do is call us on … and we’ll be happy to arrange a speedy and convenient way to return your product. You can also exchange within 30 days if you decide you’d like something different.

Damaged Products

Please make sure you inspect your item upon arrival and note any imperfections on the delivery note. In the unlikely event that your item arrives damaged, don’t panic! Just call us on… and we’ll arrange for a replacement to be sent out to you as soon as possible.

Charges

When returning an item, you will be liable to pay the cost of delivery back to us, which will be the same as the original delivery fee. If your original order qualified for free delivery you will be liable for the returning delivery fee of £35. If your original delivery included a surcharge due to additional transport costs, we’ll apply a similar charge to your return collection.

Please Note

  • Returns are not accepted if delivered in person to our warehouse - they will not be processed.
  • When returning an item, it is essential that it is in a resaleable condition packaged in its original packaging. If this is not reasonably possible, it should be packaged in a suitable condition for transport by our couriers.
  • We’ll issue your refund as soon as possible once we’ve received your item.
  • Your statutory rights are unaffected.